PlayerXP provides tangible ROI by transforming raw feedback into actionable insights. This helps you quickly identify bugs for rapid response, uncover new feature ideas that drive higher monetization, and improve player experience to fuel game success. It reduces the manual effort of data analysis, allowing your team to focus on strategic decisions.

Unlike industry-agnostic tools, PlayerXP is built for and by gamers, with a dedicated focus on the gaming industry. Our sentiment analysis model is trained on over 1 billion data points and achieves a market-leading 92% accuracy rate, ensuring the most reliable and relevant insights for game developers. We also provide unlimited users at no extra cost and actually play your games for a more in-depth analysis.

PlayerXP is an AI-driven platform that transforms raw player feedback from various sources—like social media, forums, and reviews—into actionable insights. It helps game developers and publishers understand what their players think and feel to improve game success.

Our AI-powered sentiment analysis is trained on over 1 billion data points dedicated to games. It achieves a market-leading accuracy rate of 92%, which is significantly higher than the industry standard. This allows you to gain reliable and insightful data.

Sentiment accuracy is determined by our classifier’s precision & recall. Our AI model is a “supervised learning” algorithm that learns from being shown labelled examples of what is considered positive, negative, and neutral feedback. We aim for greater than 90% accuracy against a manual review by an analyst.

In PlayerXP, 'interactions' refer to the various ways players engage with a game or its community, including in-game actions, feedback, social media activity, and participation in forums. Our tiered pricing is based on the number of monthly interactions.

Flattened Sentiment is a form of sentiment calculation that normalizes the strength of a user’s voice. This reduces each person within the data to a single sentiment value before averaging, so that louder voices don't impact the overall sentiment more than quieter ones.

We offer a wide range of data sources including: YouTube, Google Play, X/Twitter, Reddit, iTunes, Steam, Xbox, Metacritic, Facebook & Twitch. For our enterprise tiers, we also offer custom and internal sources.

The PlayerXP-Bot is a conversational generative AI assistant designed to help you analyze your data through the PlayerXP dashboard. It allows you to interactively engage with your data and explore topics in-depth by asking questions.

Yes, you can. There are multiple ways to export data from the dashboard. You can use the cog icon to export a CSV of your game's sentiment & interactions over time or export the entire page you are viewing. You can also use the share icon on several features to save an image or export data, and share it with team members via email.

Descriptive Interactions are comments and posts that have been categorized and analyzed for sentiment. This feature is useful because it allows you to filter out irrelevant noise—like posted links or off-topic replies—and focus on the feedback that truly impacts your game, leading to more informed and efficient decision-making.

Yes, with our Academic Licence, we offer small to medium indie studios full access to a portfolio of games on our system. This feature is designed to help smaller developers understand player sentiment and benchmark their titles against industry peers, helping them refine their games and grow their audience.

Our pricing is tiered to accommodate studios of all sizes. The Indie tiers start from £94.99 per month, and our highest Enterprise tiers can be up to £10,000 per month. We also offer a Custom Tier for tailored solutions and a cost-effective API Lite add-on for existing plans.

Yes, you can try before you buy. Reach out to our team and we will set you up with one!

We offer unlimited logins, so there is no need to share! We can set up individual logins for all of your team members, allowing everyone to access the dashboard with their own credentials.

Firstly, try a password reset at this link: https://live.playerxp.io/useradmin/reset-password/. If that doesn't work, something has gone wrong! Please reach out to your account manager or email support@playerxp.io.

We endeavor to answer any queries posed within 48 hours. For urgent account queries, contact your Account Manager or Sales Representative. You can also email support@playerxp.io if you want to apply for training on the PlayerXP dashboard.

Our Analysts are on hand to help teams access the tool, but can also provide regular reporting on your title's performance and interesting trends in data that may be developing. They are also available to answer any questions your team may have.

Please email support@playerxp.io or contact your PlayerXP Account Manager to add games and data sources to your dashboard. You can also speak to a PlayerXP Analyst using our chat widget found in the bottom right of the PlayerXP dashboard.

Sometimes this is due to players posting the same interaction across multiple data sources. If you are consistently experiencing duplicate results over multiple comments, please contact us.

The vast majority of User Review interactions are automatically categorized. If you are searching for a term within a category, there is a good chance you will not see every mention of the term we've captured. You could try filtering by a different parent category or searching without one.

PlayerXP is subject to GDPR policy since May 2018. We leverage publicly available data and are covered by the privacy policies of the data hosts we collect from. We cannot make personal data available without the individual's explicit & informed consent, ensuring privacy and security for all users.

Our password strength policy is designed to protect your account. Passwords must contain a variety of different character types, including a mix of numerals, uppercase letters, lowercase letters, and symbols. While it is possible to use fewer character types, a longer password will be required for the same level of security.

We employ a variety of security technologies and procedures to prevent unauthorized access and use of the information we collect. Our systems are designed to comply with a comprehensive data protection policy, ensuring the confidentiality and integrity of your data. We are committed to transparency and accountability in our data handling practices.

Our translation engine supports multiple languages and is constantly expanding. We currently support translations for: French, Spanish, German, Japanese, Italian, Mandarin Chinese, Russian, Polish, and Portuguese.