Introduction & Scope
This section introduces the Privacy Policy and explains what types of information we collect. It's important to understand this scope, as it defines the data we are responsible for protecting. By using our services, you consent to our data collection practices as described here.
By using the PlayerXP website or any services offered by the Hertzian Network (collectively, the “Services”), you agree to this Privacy Policy. This policy explains how we collect, process, and transfer your information. If you do not agree to this policy, please do not use our Services. This Privacy Policy is part of our Terms of Service.
The Information We Collect
We collect two main types of information from you:
- Provided Information: This is information you actively provide to us, such as your name, email address, or phone number when you fill out a form, register for an event, or place an order.
- Technical Information: This is information automatically collected when you use our Services. It includes your browser type, operating system, IP address, and navigational data, such as which pages you visit and any errors you encounter. It also includes details from our mobile apps like your phone model and usage duration, but does not include GPS data.
How We Use Your Data
This part of the policy explains the different ways we use your information, both for our business operations and to improve your personal experience. We use your Provided Information for business-related purposes and your Technical Information for internal business and marketing. Your data may be shared with our affiliates and partners to provide and improve services.
We use your Provided Information in the ordinary course of our business, such as to respond to inquiries, process requests, and provide you with access to our Services. We may also use it to contact you about our products and services, subject to your subscription preferences. Technical Information is used for internal business purposes, including collecting statistics on how our Services are used, measuring errors, and enhancing your individual experience. We may share your information with our affiliates and Service Providers to help us provide, understand, and improve the Services. We will not sell or rent your information to a third party.
Sharing Data with Service Providers
This section provides clarity on how we work with third-party Service Providers. We share your information with these providers only to carry out tasks on our behalf, with strict confidentiality and security measures in place. This includes services like billing, data storage, and email communications.
Information may be provided to third parties to carry out tasks for us, such as billing, emailing, and data storage. These Service Providers are authorized to use your Information only as necessary to provide services to us and are subject to agreements that require them to process your information according to our instructions. By using our Services, you consent to this use.
International Data Transfers
This section clarifies our policy on transferring your information across international borders. Your data may be processed in the country where it was collected or transferred to other countries with different data protection laws. By using our services, you agree to this transfer.
Your information may be processed by PlayerXP or our Service Providers in the country where it was originally collected. Your information may also be transferred to other countries that may have different data protection laws than your country of residence. By using the Services, you expressly agree to this processing and transfer.
Our Commitment to Security
We take your data security seriously. This section outlines our approach to protecting your information. We employ various security technologies and procedures to prevent unauthorized access, but it's important to remember that no system can be 100% secure.
We use a variety of security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. However, we cannot guarantee the absolute security of your information. You can find more details in our Data Security Policy.
Your Rights: Access and Deletion
This section explains your rights regarding the information we hold about you. You can update or correct your personal information and request its deletion. It also outlines the conditions under which we may need to retain your information.
You can update or correct personal information (e.g., your email address) by accessing your account. You can also request to access or delete your information by emailing us at hello@playerxp.co.uk. We will respond to your request within 30 days. Please note that we may reject deletion requests that are legally or contractually required to be retained, such as for ongoing disputes or to enforce our agreements.
Policy Revisions & Contact
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will provide notice of any material changes before they take effect. Your continued use of our services after these updates will be considered your consent to the new policy.
We reserve the right to revise this Privacy Policy at any time. We will provide notice of material changes (e.g., via email or our website) before they take effect. Your use of the Services after we post an updated policy constitutes your consent to the revised policy. For any questions or concerns, you can contact us via email at legal@hertzian.co.uk or by mail at:
Hertzian LtdRegistered in England and Wales under company number 09753777
Our VAT number is 227 2059 24
Health & Wellbeing Innovation Centre, Princes Street
Truro, England